FAQ
Most Ava & Ivy bags are made from high-quality synthetic leather — a cruelty-free material chosen for its durability, texture and minimal maintenance. Some designs also use structured canvas or microfiber blends for a clean, lightweight finish.
While we don’t claim to be fully sustainable yet, we do take conscious steps. Our production is done in small batches to reduce waste, and we work with suppliers who share our commitment to responsible manufacturing.
We believe in making bags you’ll actually use — often, and for a long time. Because true sustainability starts with buying less, and choosing better.
Not in love? No problem. You’ve got 30 days to return your order.
We get that it sometimes takes a moment to click. If it’s not the one, you can easily start your return online.
Even better. We design every piece to feel just as good in your hand as it looks online.
The shape, the texture, the details — it all comes together when you wear it.
We ship from trusted partners and average delivery times are:
- UK: 5 to 8 days
- Europe: 5 to 8 days
- Australia: 7 to 10 days
- US: 5 to 8 days
You'll receive a tracking link as soon as your order is on its way. Good things are worth the wait.
We’ve got you. All Ava & Ivy bags come with a 1-year warranty.
If something breaks or isn’t right, just email us with your order number and a photo. We’ll repair or replace it, no hassle.

